Love Spells That Work

REFUNDS, CREDITS, EXCHANGES AND DAMAGED ITEMS

We truly want you thrilled with your handcrafted spiritual products from Sangoma’s, however, due to the nature of our handcrafted and ritualized products, we cannot accept any returns or exchanges on any product with the exception of unopened, returned as non-delivery status per the USPS (Postal Service) ONLY,  should your address be invalid or you made an address error when placing the order. In which case, you will receive a partial store credit, valid for 90 days from date of your order, upon intact receipt of the returned items, less shipping and handling fees and a 25% restocking fee on the items!   Please make sure you leave a valid address or respond to the delivery notifications left on your door or you will only receive a partial store credit. The package returned to us by the shipper must be unopened and untampered to receive a partial store credit; if it arrives opened, tampered or altered in anyway, it will be documented and shipped back to you.  Credit card, PayPal or Cash refunds are not available for any product after delivery or that have left the store, opened, used or altered in anyway.  We will not accept any returned shipments if you changed your mind, decided in a few weeks you don’t want the handcrafted item(s), or decided you don’t want to use the item(s) after all or any other reason; your items cannot be returned to the store, nor refunded.

Although extremely rare, in the event the wrong product was shipped to you in error, please notify us within 72 business hours (3 business days) upon receipt and ship back to us with delivery confirmation to the 394 Anton Lembede street store for a full exchange, providing it returns to us unopened and unaltered.  If the product arrives opened and the contents tampered with, we will photograph your items and email you the image to explain why this cannot be accepted for exchange and it will be mailed back to you.

If indeed everything is untampered, we will priority ship your correct product out immediately at our expense. Again, customers have 72 business hours (3 business days) to notify us of the error, if we do not receive notification of the shipping error within this time frame we will not honor the exchange. To notify us of the error, you must contact us by email: prohetsalim@gmail.com with your product information, tracking number and delivery date and we will priority ship your correct product out immediately at our expense.

ORDERS WILL NOT BE REVISED ONCE THEY ARE PLACED. Should you purchase the wrong items after check out and realize you meant something else, i.e., you meant to purchase a Love Scrub Soap but Selected the Money Wash in error, you will have to place a subsequent order for the additional items you want.  We are not allowed to revise orders once you have placed your completed order.

DAMAGED PARCELS: We take extraordinary care in packing each order with plenty of secure shipping supplies (bubble wrap, heavy shipping boxes, peanuts, etc.), rarely has anything ever arrived broken, in the few events this has occurred, it has been the sole responsibility of  USPS and their handling of your package, therefore, should anything break during shipping, you MUST FILE A CLAIM with USPS.   This means, you will have to take your package to your local Post Office (USPS) for them to examine the damage they caused.    We are NOT RESPONSIBLE for any damage caused by USPS and highly recommend you opt to pay the additional amount for insurance, please email sales@sangoma.com to learn how to do this.   Once the package leaves our hands and after inspection by USPS for secure shipping guidelines, it is no longer under our control and you must deal with the USPS. To learn more about USPS and their local offices, please visit www.USPS.com.

I'm a shipping policy. I'm a great place to add more information about your shipping methods, packaging and cost. Providing straightforward information about yoTo ensure quality and for security purposes we ship via USPS Priority & Global Priority International with signature confirmation in most cases. Our packaging and shipping labels are discreet and generic looking to insure your privacy! Should anything break during shipping, you MUST FILE A CLAIM with your local USPS or Post Office. We are NOT RESPONSIBLE for any damage caused by USPS or employees of USPS and highly recommend you opt to pay the additional amount for insurance, please email prophetsalim@gmail.com to learn how to remit the additional insurance fee. Please read the International Shipping Process below.HERE IS THE USPS INTERNATIONAL SHIPPING PROCESS:Your order label is electronically processed via USPS within 1-7 business days from receipt of your order. Tracking info is ONLY remitted electronically by USPS via email so be sure to leave a valid address.We handcraft the items and package for shipping; this could take 1 day to 10 business days depending upon your order; if it’s a CUSTOM ORDER it will take a minimum of 5-21 business days to prepare.We deliver to the USPS Office for their receipt scan. Once it is IN THEIR HANDS, it USUALLY takes within 1-3 BUSINESS WEEKS TO DELIVER – NOT INCLUDING WEEKENDS OR HOLIDAYS! This is largely due to the Customs Department in foreign countries, please check with your CUSTOMS department to determine their normal time frame of examining international packages. Further, we are not responsible for what your Customs Department does to your package; your items are at the mercy of your country’s Customs laws, procedures and indemnifications. If they break, rifle, damage, or alter your items in any way, they are responsible and you are ordering at your own risk since we do not have any control over your Customs Department. PLEASE NOTE: You are responsible for all duties and taxes due on the items once they arrive in your country, if your country indeed imposes tax fees and customs duties on any products you purchase.VERY IMPORTANT POLICY: If your package is undeliverable, or you do not respond to the notice of delivery left on your door, or it is sent back to us due to an error in the address you provided on your order, you will receive a partial store credit only for the value of your order less a 25% restocking fee and the shipping and handling fee. We will not incur the cost of the shipping fees or employee/staff time if your package is undeliverable or you did not respond to the delivery notifications, should your package be returned to us. In the event of this occurring, you will have to place a new order using the partial store credit – NO EXCEPTIONS!HOW TO PLACE INTERNATIONAL MAIL ORDERS:Make a list of items & the price of each itemAdd the International Shipping and Handling Fees (see below)Have a Money Order for the total amount above, in US DOLLARS, payable to and mail to:Sangoma Psychic’s, 394-384 Anton Lumbede Street. West Walk Building 8th Floor, Suit 827, Durban Central, Durban, Kwazulu Natal 4001 ~ South Africa Please include the address where you want your order shippedPlease ALLOW sufficient time for us TO RECEIVE your mail order, often can take weeks to get to the US.INTERNATIONAL SHIPPING COSTS FOR MAIL ORDERS:IF YOUR INTERNATIONAL ORDER TOTALS:$1.00 – $39.00 please add $45.00$40.00 – $79.00 please add $55.00$80.00 – $199.00 please add $70.00$200.00 – $299.00 please add $80.00$300.00 – $399.00 please add $95.00$400.00 or More – please email prophetsalim@gmail.com